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FREQUENTLY ASKED QUESTIONS

General Frequently Asked Questions about Gadget Protection Plan

  • 1. How do I purchase GPP?

    • Buy your device from any GPP retail partner. During checkout, request for a specific GPP plan that fits your purchase. You will be asked to fill a form; after filling the form, a premium that fits your plan will be requested from you. Simply add the premium amount to your purchase and you are done.

  • 2. How do I submit a claim?

    • In accordance with your plan, please drop your product off for service or repair at any SuperGeeks repair facility. You are required to pay for repairs and then submit your repair bill for reimbursement.

  • 3. How many times a week can I contact SuperGeeks with issues?

    • As many times as you need our support. Contact our Geeks via email at [email protected] or call us on 0815 092 GEEK (4335), or visit us at our Lekki Phase 1 Service Center, Game or The Hub located in Palms Shopping Mall, Victoria Island, Lagos during normal business hours.

  • 4. Where do I find my Gadget Protection Policy number?

    • You’ll find the number on your GPP Policy Card given to you at the point of purchase.

  • 5. How do I change the billing information for my plan?

    • Contact us via email at [email protected] or call us on 0815 092 GEEK (4335) & 0815 097 GEEK (4335) with information on the details you would like to edit.

  • 6. What devices are covered under Gadget Protection Plan?

    • TVs, Laptops, Mobile phones, Tablets and home theatre systems.

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