SuperGeeks
Gadget Protection (SGP)
The Only Device Protection You Will Ever Need.
SuperGeeks Gadget Protection (SGP) is a device protection package that gives you protection from accidental damages and other device problems.
Simply add Supergeeks Gadget Protection (SGP) to your device purchase. From the moment you work out with a plan, you get 24/7 support, no question repairs and in some cases device replacement.
Beyond your regular warranty, SGP covers breakdowns, malfunctions, normal wear & tear and even device damage. We take care of the small details, including labour and parts.
Features
Normal Wear & Tear
Includes repair costs for manufacturer defects in materials or workmanship and failures due to dust, internal heat and humidity.
Hardware / Software Failure
Includes repair costs for defects in manufacturer hardware, or general failure in the OS or other software issues relating to installation and configuration.
Liquid Damage
If your device gets into water or any other liquid, don’t worry, we’ll cover you.
Irreparable Damages
If your device cannot be fixed, we’ll replace the damaged device with a new one.
SGP Protection Plans
indicates availability in plan; indicates non-availability in plan
- SGP Mobile
- Smartphones, Tablets and handheld gaming
-
Hardware Damage:
Including free spare part replacement -
OS/Software failure
(Including virus removal) -
Installation / Configuration
-
General Servicing
-
Irreparable Damage
(Replacement) -
Temporary Complimentary Device
(While device being fixed) -
Trade-in*
- SGP Personal Computing
- Laptop, Desktop, Apple TV, MACs and Printers
-
Hardware Damage:
Including free spare part replacement -
OS/Software failure
(Including virus removal) -
Installation / Configuration
-
General Servicing
-
Irreparable Damage
(Replacement) -
Temporary Complimentary Device
(While device being fixed) -
Trade-in*
- SGP Home Electronics
- Smart TVs, Home-Theatre Systems and Games
-
Hardware Damage:
Including free spare part replacement -
OS/Software failure
(Including virus removal) -
Installation / Configuration
-
General Servicing
-
Irreparable Damage
(Replacement) -
Temporary Complimentary Device
(While device being fixed) -
Trade-in*
- SGP White Goods
- Air Conditioners, Washing Machines, Fridges and Microwaves
-
Hardware Damage:
Including free spare part replacement -
OS/Software failure
(Including virus removal) -
Installation / Configuration
-
General Servicing
-
Irreparable Damage
(Replacement) -
Temporary Complimentary Device
(While device being fixed) -
Trade-in*
- SGP Misc
- SGP Misc Cameras and Luxury headphones
-
Hardware Damage:
Including free spare part replacement -
OS/Software failure
(Including virus removal) -
Installation / Configuration
-
General Servicing
-
Irreparable Damage
(Replacement) -
Temporary Complimentary Device
(While device being fixed) -
Trade-in*
What SGP does not cover
SGP Protection plans does not cover:
- Theft
- In-home/on-site service
- Phone/web support
- Preventive maintenance checks
- One-time batter replacement coverage
- No lemon coverage
Where to get SGP
Jumia, Konga, Game, Park ‘n’Shop
How to Signup for an SGP Protection Plan
Buy your device from any SGP consumer partner. During checkout, request for a specific SGP plan that fits your purchase. You will be asked to fill a form; after filling the form, a premium that fits your plan will be requested from you. Simply add the premium amount to your purchase and you are done.
How to Submit a Claim
In Accordance with your plan, please drop your product off for service or repair at any SuperGeeeks repair facility. You are required to pay for repairs and then submit your repair bill for reimbursement. Once the service work has been completed and paid for, please follow one of these two options to be reimbursed: