Tag Archives: super

#OEMWeek What it’s really about!

Today SuperGeeks, presses play on a brand new campaign #OEMWeek, hot off the heels of the launch of the already hugely successful Gadget Swap. OEM Week is yet another way that SuperGeeks is working to revolutionise the tech support industry through customer engagement and quality customer service.

 

What exactly is an OEM anyway? 

For those who don’t know, OEM is an abbreviation for ‘Original Equipment Manufacturers’. In short, they are the ones that make all the nifty little parts that go into your favourite gadgets. In telecoms world, they are Apple, Samsung, Huwaei, Microsoft, IBM, Nokia, Blackberry, HTC, etc.

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Why is #OEMWeek so important?

OEM Week is important for a few reasons:

1. We’ve identified a gap in the market for quality repairs/support for certain OEMs and their device categories. No more ‘Oga, the part for this your phone no dey’ or ‘Madam, you for like drop am come back next week’. With SuperGeeks, we work tirelessly to ensure we have access to premium parts, sourced directly from the OEMs directly in most cases.

2. Some OEMs just deserve to be celebrated for all the work they’ve put into the industry in excellent service and product delivery.

3. You, our customer, and your side-kicks, deserve special treatment…some TLC! No more waiting hours, days or weeks for your basic device repairs; with OEM Week, we have set ourselves the challenge of fixing these basic gadget issues in an hour or less. According to Sam Uduma (CEO, SuperGeeks): “Despite the fact that SuperGeeks is an OEM-agnostic service platform, the series of OEM Weeks we have planned are designed to cater to the needs of customers who patronise specific brands; while demonstrating our innate ability and versatility across the various OEM brands and their distinct device categories”. 

 

How does it work?

Over the next few weeks, SuperGeeks will dedicate 7 consecutive days to each OEM giving customers the opportunity to fix their devices while they wait – in an hour or less; get cool gadget makeovers and enjoy access to a wide range of tech accessories at discounted prices. In addition to this, we will proactively share special tips, tricks and hacks from each OEM to enable gadget users keep their devices running at 100% at all times. All our customers have to do is sit back and get set for their gadget manufacturer to come under the spotlight and take advantage of all the offers and promos that follow.

 

This Friday, we will introduce our first OEM #GetExcited! Customers who patronise the selected brand can be sure to be treated to 7 days  of awesome tips, tricks, hacks and special promos specific to the said OEM. It’s our little way of giving back, but also a giant stride in re-enforcing our vision of revolutionising the tech support/gadget repairs service industry in Nigeria.

 

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Customer Experience Centre | Gadget Swap Launch…here’s what you missed!

In honour of #FlashBackFriday, we thought it would be great to show you everything you missed out on at the launch of our 1st ever Customer Experience Center and Gadget Swap; Nigeria’s first electronics recycling platform. The launch of the new space represents a significant milestone for SuperGeeks and establishes a solid platform for us to continue to introduce innovative and exciting new products and services to the industry.

 

Shhh! Geeks at Work

It was all smiles at the launch event as family, friends, well-wishers and customers trooped in to celebrate the launch of our new space and Gadget Swap.

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There was lots to eat and drink courtesy of Waffle Factory, The Sweet Spot NG and Mimosa Signature Cocktails.

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Guests and customers were treated to a walk through of the SuperGeeks HQ and everyone got a chance to try out Gadget Swap

Gadget Swap in Progress

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 The day ended on a high with the celebrations still on-going well past 6:00pm

Team SuperGeeks

Over the next few weeks, there is a range of products and services lined up to be introduced to the market; re-enforcing SuperGeeks’ mission of revolutionising the technology repairs industry in Nigeria. With all these in place, we are definitely ready to come to the rescue and fix all your pesky gadget problems.

 

P.S.: Gadget Swap is still live! So many swaps have been made so far and we can’t wait to get our hands on more; ridding the nation of the e-waste villainy  one gadget at a time! #SupergeeksToTheRescue

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Electronics Recycling in Nigeria…#SuperGeeksToTheRescue

Have you ever wondered what happened to your old electronic devices? I mean your Nokia N91, your old home desktop and those landlines you never used. Have you ever wondered what happens to all of fake electronic gadgets that just hang in electronic shops and are never bought? Chances are nothing happened to them. They were just dumped somewhere 

Ordinarily this may not have constituted more of a serious problem than enviromental pollution, but with electronic waste, there are over 1,000 different chemical substances hazardous to human health many of which are moderately and highly toxic.

DID YOU ALSO KNOW THAT…

In February 2010, the United Nations Environmental Program (UNEP) released a report detailing the effect of electronic waste and pollution. Using Data from 11 countries  to analyze and predict current and future e-waste generation patterns. The Report predicted a rise in e-waste generation by 40 million tons per year. Between 2003 and 2008 amount of electronic devices produced went from 90 million to 152 million in the United States alone. All these before tablets stormed the market and smart phones became closer than our clothes .

Eventually all these devises are discarded either just thrown away or given to recycling shops without a second thought. Ironically the bulk of all these end up on our shores as “fairly used” or “second hand” and compound our e-waste problem with a mixture of unused devices and fairly used.

According to Christine Terada in her report, Recycling Electronic Wastes in Nigeria: Putting Environmental and Human Rights at Risk, (2012). It is estimated that about  500 containers which container at least 500 personal computers each arrive Lagos from Europe each month and over 370 of them are pure junk. The chemicals in these products can be contacted as easily as through inhalation.

About 45% of e-waste in Nigeria is shipped from America. About one-third of the contents of these containers are bad beyond use and some beyond repair. All these also are simply dumped all across Lagos. Infact one warehouse handles about 40 container loads alone each month.

The Nigerian Ministry of Environment, has reported that e-waste components such as lead have been recovered right out of ordinary people’s backyards. This can lead to huge possibilities of lead poisoning. This is not even taking consideration of the amount of contaminated drinking water.

Sadly, there are little or no e-waste recycling facilities, which has given law enforcement agencies like Standard Organization of Nigeria (SON) and Computer professionals, registration council of Nigeria a very big headache.

That is why we at SuperGeeks, in our true super hero fashion, have set up our own little recycling process, starting from our Gadget Swap scheme. We seek to create a cleaner and safer environment, free from e-waste and all that tech clutter.

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With Gadget Swap, you simply bring in your old and unwanted gadgets, all those phones you don’t know what to do with or are tired of fixing and we will give you money off vouchers (up to a whopping 50%) so you can get a brand new one from our retail partners.  This way, you become a super hero like us, saving the world from villainous waste, one phone and one computer at a time.

We are Super Geeks, if ever there is a tech problem we can’t fix, no one else can.